Ball Square Fine Wines will replace or refund customers for any bottle of wine that is damaged or flawed. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please email our Wine Manager to arrange for the return of corked or flawed product. You may also call the shop at 617.623.9500.
For e-commerce customers: Once the wine has been returned we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges.
A 15% restocking fee will be applied to all canceled orders.